1. General

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1.1 Welcome to Averon. Please read these terms and conditions carefully before you place an order, as they set out what you can expect from us and what we expect from you. When we say "we", "us" or "Averon", we mean Averon, operated by the trader named in section 13.

1.2 These terms apply when you place an order with us through our website, averonmen.com (the "Online Store").

1.3 By placing an order, you agree to be bound by these terms. Nothing in them affects your statutory rights as a consumer.

1.4 To place an order, you must be at least 18 years old, have a valid email address, and have a delivery address in a country we currently deliver to (at present, the United Kingdom).

1.5 Our products are for personal use. We do not accept orders placed for resale or other commercial purposes.

1.6 We may update these terms from time to time. The terms in force when you place your order are the ones that apply to that order, and changes apply to future orders only. We recommend saving a copy of the terms when you buy.

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2. Prices and Delivery Costs

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2.1 All prices are shown in pounds sterling (£).

2.2 Delivery costs and the available delivery options are shown at checkout before you pay. Full details are in our Shipping Policy. If your order is delivered in more than one parcel, you will only be charged for one delivery.

2.3 From time to time we may offer promotions, discount codes or other offers. They are valid only for the period and on the conditions stated, and cannot be combined with other offers unless we say so. Discount codes must be entered before you complete your purchase.

2.4 The price you pay is the price shown when you place your order.

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3. Placing an Order

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3.1 To order, add the items you want to your cart, review your order, and confirm it at checkout. When you confirm, you are making an offer to buy the items in your cart. Depending on the payment method you choose, extra steps may be needed to complete the payment.

3.2 After you place your order, we will send an automatic email confirming that we have received it. This is not an acceptance of your order. Your order is accepted, and our contract with you is formed, when we send you a dispatch confirmation email.

3.3 We may decline an order for operational, legal or commercial reasons, for example if an item is out of stock, if there is a pricing error, or if we suspect fraud or reselling. If we decline your order, we will contact you before dispatch.

3.4 If we have already taken payment for an order we decline, we will refund the full amount to the payment method you used.

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4. Payment

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4.1 Payment is taken in full when you place your order, using the methods shown at checkout. [Add your accepted payment methods — e.g., Visa, Mastercard, PayPal, Apple Pay, Google Pay]

4.2 We may carry out checks to verify your payment details and to prevent fraud, and we may decline an order based on the result.

4.3 Payments are processed securely by our payment provider. We do not store your full card details. You will receive confirmation of your order by email.

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5. Delivery

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5.1 At checkout, before you complete your order, you will see the delivery options available for your address, the estimated delivery time and the cost. More information is in our Shipping Policy.

5.2 Once your order is dispatched, you will receive an email with your tracking details.

5.3 We do our best to deliver within the estimated time, but deliveries can sometimes take longer. If your order has not arrived by the estimated date, please contact us at contato@averonmen.com and we will help. Your order remains our responsibility until it is delivered to you.

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6. Returns and Refunds

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6.1 Right to cancel. Under UK consumer law, you can cancel your order for any reason within 14 days of receiving your items, unless a legal exception applies. After telling us you wish to cancel, you then have a further 14 days to send the items back to us.

6.2 Extended return window. In addition to your legal right to cancel, we offer a 30-day return window from the date of delivery. This does not limit or replace your legal rights.

6.3 How to return. Email contato@averonmen.com with your order number and the reason for the return. We will reply with return instructions within 1–2 business days.

6.4 You may notify us of your wish to cancel by any clear statement. You can use this optional template: "To Averon (contato@averonmen.com): I hereby give notice that I cancel my contract for the following goods (order number), received on (date). Name, address and date."

6.5 Please send back the correct and complete item (s), unworn and unwashed, in the original packaging with tags attached. Unless the item is faulty, damaged or incorrect, you are responsible for the cost of return shipping. We recommend a tracked service, as returns remain your responsibility until they reach us.

6.6 Refunds. Once we receive and inspect your return, we will notify you by email. Approved refunds are made to the original payment method within 5–10 business days and, in any case, within 14 days of us receiving the item (s) back. If you cancel your whole order, we will also refund the standard delivery cost you paid. If you chose a more expensive delivery option than our standard one, only the standard cost is refunded. If you keep part of your order, the delivery cost is not refunded.

6.7 If an item has been used beyond what is needed to inspect it, or has been damaged, soiled or washed, and its value has fallen as a result, we may deduct an amount from your refund to reflect this. Please handle your items with care.

6.8 For hygiene reasons, certain items cannot be returned once opened or worn, such as underwear and swimwear, unless faulty. Full details are in our Return & Refund Policy.

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7. Faulty or Misdescribed Items

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7.1 Under the Consumer Rights Act 2015, all products must be of satisfactory quality, fit for purpose and as described. If they are not, please tell us and we will be happy to help.

7.2 If an item is faulty, you can reject it within 30 days of delivery and receive a full refund. After that, we will offer a repair or replacement. If that is impossible or disproportionate, we will offer a price reduction or a refund.

7.3 Please contact contato@averonmen.com with your order number and, if possible, photos of the problem, and say that the item is faulty. If an item is faulty, damaged or incorrect, we will cover the cost of returning it.

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8. Product Information and Our Liability

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8.1 We make reasonable efforts to keep the information on our Online Store accurate, complete and up to date. Occasionally it may be inaccurate or out of date, and we are not responsible for information you knew, or should have known, was incorrect.

8.2 We do our best to display and describe our products accurately, including measurements, materials and colours. Colours may look slightly different depending on your screen, and measurements are approximate guides. Please check our Size Guide before ordering. If you are not happy with an item, you can return it under section 6.

8.3 We are responsible for losses you suffer that are a foreseeable result of us breaching these terms or failing to use reasonable care and skill. We are not responsible for losses that were not foreseeable, or for any business losses.

8.4 If an event outside our reasonable control prevents us from fulfilling your order, such as extreme weather, strikes, war, a pandemic, natural disaster or government action, we are not liable for the delay or failure. You may cancel and receive a refund for anything not delivered.

8.5 Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded by law.

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9. Intellectual Property and Use of the Website

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9.1 All content on our Online Store, including the Averon name, logo, text, images and design, belongs to us or our licensors. You may not copy, reproduce or use it for commercial purposes without our written permission.

9.2 You agree to use our Online Store lawfully and not to interfere with its operation or security. We may suspend or restrict access if these terms are breached.

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10. Privacy

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10.1 How we use your personal data is explained in our Privacy Policy.

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11. Complaints and Dispute Resolution

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11.1 If you have a complaint about our products or service, please write to contato@averonmen.com. We aim to respond within 24–48 hours (Monday to Friday).

11.2 We comply with the mandatory consumer protection laws that apply and do not intend to exclude or limit any rights you have under them.

11.3 If we cannot resolve your complaint, you can get free, independent advice from Citizens Advice.

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12. Severability and Governing Law

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12.1 If any part of these terms is found to be unenforceable for any reason, the rest of the terms remain in force.

12.2 These terms are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you may also bring claims in your local courts and rely on the mandatory consumer protections of your country.

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13. Company Information

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Deyvisson Lucas dos Santos Lima, trading as Averon

Address: CJ. Vale do Marituba - Rua Jundiá, 74

Email: contato@averonmen.com​